We’re Hiring:
Customer Experience Specialist
- London, UK
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May 19,2025 -
2 slots left
About the Role
We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.
What You’ll Do
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Provide responsive and friendly support via chat, email, and social platforms.
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Simplify complex issues into clear, human-friendly answers.
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Work closely with product, design, and support teams to improve the overall customer journey.
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Collect and relay feedback to help shape product improvements and feature development.
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Monitor support trends and help optimize internal support workflows.
What We’re Looking For
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2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
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Excellent communication skills - both written and verbal.
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A calm, empathetic mindset and problem-solving instincts.
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Comfortable using modern tools like Intercom, Notion, Slack, and more.
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Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.
Why Join Us?
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Work with a passionate, remote-first team.
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Have a real impact on user happiness and retention.
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Grow with a company that values feedback, empathy, and transparency.
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Enjoy a supportive environment where your voice matters.
Ready to Apply?
If this sounds like the perfect fit for you, send us your resume and a short note telling us why you’d be a great addition to our team!
Perks and benefits
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Above-market pay -
Flexible time off -
Team retreats -
Wellness stipend
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Premium healthcare -
Free lunch, always -
Top gear setup -
Monthly team fun
Apply for this job
Job Overview
- Position: Customer Experience Specialist
- Type: Full-time
- Team: Support & Success
- Location: London, UK
- Salary: $68,000 – $92,000 USD/year
- Posted: May 19, 2025